1. Acceptance of Terms
By accessing and using Devev's AI-powered multi-channel communication automation service ("Service"), you accept and agree to be bound by the terms and provision of this agreement. Devev provides automation services across multiple communication channels including WhatsApp, Facebook Messenger, Instagram, Telegram, Line, Live Website Chat, and Email. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Devev provides an AI-powered multi-channel communication automation platform that allows businesses to automate customer communications across WhatsApp, Facebook Messenger, Instagram, Telegram, Line, Live Website Chat, and Email. Our service includes but is not limited to automated responses, message scheduling, unified conversation management, cross-channel analytics, customer data management, and seamless channel integration.
3. User Accounts and Registration
3.1 Account Creation
To use our service, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Be at least 18 years old or have parental consent
- Comply with all applicable laws and regulations
3.2 Account Responsibilities
You are responsible for:
- All activities that occur under your account across all connected channels
- Maintaining the confidentiality of your password
- Notifying us immediately of any unauthorized use
- Ensuring compliance with each platform's terms of service (WhatsApp, Facebook, Instagram, Telegram, Line, etc.)
- Managing permissions and access rights for each connected channel
4. Acceptable Use Policy
4.1 Permitted Uses
You may use our service for:
- Legitimate business communications across all supported channels
- Customer support and service inquiries through multiple platforms
- Marketing communications with proper consent on each channel
- Appointment scheduling and reminders across channels
- Order processing and confirmations via preferred communication methods
- Unified customer experience management
- Cross-channel conversation continuity
4.2 Prohibited Uses
You may not use our service for:
- Spam, unsolicited bulk messages, or harassment across any channel
- Illegal activities or content on any platform
- Violation of any platform's terms of service (WhatsApp, Facebook, Instagram, Telegram, Line, etc.)
- Transmission of malicious software or harmful content
- Impersonation or fraudulent activities across channels
- Circumventing security measures or access controls
- Cross-channel spam or coordinated harassment campaigns
- Unauthorized access to third-party accounts or platforms
5. Multi-Channel Platform Integration
Our service integrates with multiple communication platforms. By using our service, you agree to:
- WhatsApp: Comply with WhatsApp's Terms of Service and Business Policy
- Facebook Messenger: Adhere to Facebook's Platform Terms and Community Standards
- Instagram: Follow Instagram's Terms of Use and Community Guidelines
- Telegram: Respect Telegram's Terms of Service and Bot API Terms
- Line: Comply with Line's Terms of Service and Platform Guidelines
- Email: Follow anti-spam laws and email marketing regulations
- Live Chat: Maintain appropriate website chat conduct and privacy standards
- Use only authorized accounts and maintain proper permissions for each platform
- Not use our service to violate any platform's terms or policies
- Respect each platform's messaging policies and guidelines
6. Payment Terms
6.1 Subscription Fees
Subscription fees are:
- Billed in advance on a monthly or annual basis
- Non-refundable except as required by law
- Subject to change with 30 days' notice
- Automatically renewed unless cancelled
6.2 Free Trial
We offer a 14-day free trial. You may cancel at any time during the trial period without charge. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.
7. Intellectual Property Rights
7.1 Our Rights
The service and its original content, features, and functionality are owned by Devev and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
7.2 Your Content
You retain ownership of your content. By using our service, you grant us a limited license to use, store, and process your content solely for the purpose of providing our services to you.
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our service, you consent to the collection and use of information as described in our Privacy Policy.
9. Service Availability
While we strive to provide continuous service availability, we do not guarantee uninterrupted access. We may temporarily suspend or restrict access for maintenance, updates, or other operational reasons. We will provide reasonable notice when possible.
10. Limitation of Liability
To the maximum extent permitted by law, Devev shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
11. Indemnification
You agree to defend, indemnify, and hold harmless Devev and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the service or violation of these Terms.
12. Termination
12.1 Termination by You
You may terminate your account at any time by:
- Contacting our support team
- Using the account cancellation feature in your dashboard
- Providing 30 days' written notice
12.2 Termination by Us
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by email or through the service. Your continued use of the service after such modifications constitutes acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
15. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: [email protected]