1. Introduction
Welcome to Devev ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered multi-channel communication platform. Devev provides automation services across multiple channels including WhatsApp, Facebook Messenger, Instagram, Telegram, Line, Live Website Chat, and Email. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Payment and billing information
- Communication preferences
- Customer support communications
2.2 Multi-Channel Communication Data
To provide our services across multiple channels, we may collect and process:
- WhatsApp: Messages, contacts, metadata, and conversation analytics
- Facebook Messenger: Messages, user profiles, conversation threads, and engagement data
- Instagram: Direct messages, story interactions, comments, and user engagement
- Telegram: Messages, channels, groups, and bot interactions
- Line: Messages, contacts, stickers, and conversation history
- Live Website Chat: Visitor messages, session data, and chat transcripts
- Email: Email content, attachments, contact lists, and delivery status
- Cross-Channel: Unified conversation threads, customer journey data, and channel preferences
2.3 Technical Information
We automatically collect certain technical information, including:
- Device information and IP addresses
- Browser type and version
- Usage patterns and service interactions
- Log files and error reports
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide, maintain, and improve our multi-channel communication services
- Process transactions and manage your account across all channels
- Send automated messages on your behalf through connected channels
- Unify conversations across different communication channels
- Provide customer support and respond to inquiries
- Analyze usage patterns to enhance service functionality across all channels
- Comply with legal obligations and enforce our terms
- Send important service updates and notifications
- Create unified customer profiles and journey analytics
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our service
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly consent to sharing your information
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security assessments.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and review your personal information
- Correct or update inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability (receive a copy of your data)
- Withdraw consent where applicable
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any modifications constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]